Customers are entitled to a full refund if they want to cancel their subscription within fourteen days of purchasing a license for the Pro version. To receive the refund, send a written request to email@example.com and we will provide the refund within 14 days of registering the request.
Refund request because your district bought an Organization account?
If you purchased an individual Pro subscription and your school/district decides to purchase an Organization account, you can request a (partial) refund. Before reaching out to us about the refund, please activate the license provided by your school to ensure a seamless transition of data on your account.
If you purchased your subscription 14 days before your school/district purchased an Organization account, you will receive a full refund.
If you purchased a subscription more than 14 days ago, you will receive a refund for the remaining duration of your subscription (which will be prorated).
To receive the refund, send a written request to firstname.lastname@example.org providing us with the name of the school/district you work with.